Login Issues

• I Need to Change My Phone Number
• Can I log into my account on more than one device at a the same time?

General

• Can I play if I'm under the age of 21?
• How do I file a complaint?

Verification

• How do I verify my account?
• When will my account be verified?
• How can I send identification documents?
• Why do I need to send my identification documents?
• Why do I need to enter a PIN code to verify my account?
• Why do you need my Social Security Number?

Security

• Enhanced Security with 2-Factor Authentication
• Are my details secure?
• I have moved. How can I change the zip code on record?

Closure

• How do I close my account?

Win/Loss & W2G

• How do I obtain a W2G?
• What is a W2G win?
• How do I request a Win/Loss statement?
• Do I have to pay tax on my winnings?
• What is the Form W-2G message I received after winning?